Philips Pivothead Users – FuturesMedical

Date*

Time*

: HH

MM

Philips Case Number

Was the connection easy to establish? (Y/N)*

How was the audio & video quality of the call? Score 1-10 (bad – excellent)*

Did the Pivothead system provide equivalent or better than phone only support? (Y/N) If no, please detail*

Did the Pivothead system provide equivalent support to a technician onsite? (Y/N)*

If the Pivothead system was more efficient, what was the estimate of cost/time saved?*

Was an onsite/repair centre visit avoided using Pivothead? (Y/N)*

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